Compliments and Complaints

Informal Complaint- contact line manager of relevant service who will discuss the problem with you to try and resolve any issue. If you wish you can go immediately to stage 2 of the complaints procedure.

  • If not happy with response, you will be told of formal complaints procedure.
  • Formal Complaint must be made in writing to Centre Manager. Your letter will be acknowledged in 3 working days
  • Centre Manager will investigate & respond to the complaint within 10 days of receiving our acknowledgement letter
  • If happy with response- no further action
  • If not happy with the response, appeal within 10 days
  • The Board of Directors will meet to investigate and respond to the complaint within 6 weeks
  • If happy with response -no further action
  • If not happy with the response, the complainant will be informed of any other separate procedure, which may be appropriate to the case.

The above is only a brief outline of the complaints procedure; a full copy is available upon request at the Carers Centre

 

Complaints about any Care Inspectorate Service can also be made to:

Care Inspectorate,

Compass House,

11 Riverside Drive
Dundee DD1 4NY

Tel: 0845 600 9527

 

Carer's Details

Your Contact Details

Centre Services Used

Details of Compliment / Complaint

Your compliment will be passed on to the staff member or volunteer to show how much you appreciate their support

 

If you have a complaint against our Advocacy Service, please contact

You First, 47 Causeyside Street, Paisley.

Tel: 0141 849 1229

 

When completed this form should be sent to:

Renfrewshire Carers Centre
Unit 55, Embroidery Mill,
Abbey Mill Business Centre
Paisley, PA1 1TJ
Tel: 0141 887 3643
e-mail: enquiries@renfrewshirecarers.org.uk